Live Chat
With our live chats, you and your team immerse yourself in the customer-centric experience. We arrange to meet with the target group - usually for an afternoon - and jump straight into the discussion with them. The answers to our questions come in every second and we immediately discuss learnings and next steps together. This makes it easy to inspire all team members with insights and to work in an agile, iterative and customer-centred way.
Methods
Online group discussions moderated by Dialego in its own chat tool on a text basis with 8-10 participants & a duration of 60 minutes per chat session
Customer teams follow everything live, also internationally via integrated AI translator, questions & test material are iteratively adapted
Can be used quickly and pragmatically as well as in depth as required
Inspiring experience character, especially when accompanying workshops
„I really appreciate live chats. They not only enable a direct dialogue with the target group, which always impresses and develops our customers, but also promote close cooperation and a deep understanding of necessary next steps. “
Dr. Anne Katrin Lensch
